At WebEducatorz, we believe in fair and transparent policies. This Refund Policy explains when you are eligible for a refund, how to request one, and how long the process takes. By enrolling in any paid course, you agree to this policy.
Overview
We offer live courses, recorded courses, tuitions, Quran classes, and exam preparation packages. Each type of service has slightly different refund rules. In all cases, we aim to resolve issues fairly and quickly.
Our Promise
If we fail to deliver the service you paid for, we will issue a full refund — no questions asked.
Refund Eligibility
You are eligible for a refund if:
- You request a refund within 7 days of payment
- You have attended no more than 2 classes
- You have not accessed more than 20% of recorded course content
- The teacher failed to attend scheduled sessions (verified by our team)
- You were charged twice due to a technical error
Refund Timeframe
Refund eligibility depends on how much time has passed since payment:
- Within 7 days — Full refund (if not used)
- 8 – 14 days — Partial refund (50% of unused portion)
- 15 – 30 days — Case-by-case review
- After 30 days — No refund (unless service failure)
Non-Refundable Items
The following are not eligible for refunds:
- Free trial classes (already free)
- Registration or admission fees
- One-time consultancy session fees
- Downloaded course materials or notes
- Courses purchased with a discount coupon (over 50%)
- Gift cards or prepaid credits
- Bank or payment gateway charges
Important
Refunds are not issued for change of mind after 7 days, or for user inactivity, or for not using the purchased service.
How to Request a Refund
Requesting a refund is simple. Follow these steps:
Contact Our Support Team
Email us at refunds@webeducatorz.com or message us on WhatsApp.
Provide Details
Share your full name, enrolled course, payment date, and reason for refund.
Verification
Our team verifies your request within 2–3 business days.
Approval & Processing
Once approved, the refund is issued to your original payment method.
Processing Time
Once your refund is approved, it takes the following time to reflect:
- Stripe / PayPal — 5 – 7 business days
- Bank Transfer — 7 – 14 business days
- JazzCash / EasyPaisa — 3 – 5 business days
- Credit / Debit Card — 5 – 10 business days (bank dependent)
Note
Processing time is beyond our control — it depends on your bank or payment provider.
Cancellation vs Refund
Cancellation means stopping future payments and class schedules.
Refund means getting money back for services already paid but not used.
- To cancel a subscription: request 24 hours in advance
- Cancelling does not automatically trigger a refund
- Refunds must be requested separately per the process above
- Once a subscription is cancelled, no future charges apply
Disputes
If you are unhappy with our refund decision, you may file a dispute within 14 days by emailing legal@webeducatorz.com. Our team will review the case and respond within 7 business days.
All refund decisions made by WebEducatorz management are final and binding, subject to applicable local laws in your country.
Contact Us
Have a question about our refund policy? Reach out to us anytime.
Need Help With a Refund?
Our support team responds within 24 hours on business days.
refunds@webeducatorz.com WhatsApp SupportStart Your Free Trial Today!
Get 1 Free Classes Before You Enroll. No Credit Card Required.